FAQ

If your car is not running properly, you should bring it in to be inspected. Early diagnosis of potential problems could save you hundreds of dollars in automotive repair charges. Call Suburban Autoworks at 215-345-5211.

I’ve had an accident, what do I do?

Call us @ 215-345-5211 – we will need to know if the car needs to be towed and if so we will arrange to pick the vehicle and transport it back to our facility. If the damages do not require a tow then you can come in for an estimate and we will discuss your options.

I need an estimate, when can I come in?

Our hours for estimates are Monday thru Friday 8:00am – 5:00pm. We can make arrangements for you if needed.

Do you work with my insurance company?

We work with all insurance companies. We are a direct repair facility for many insurance companies. For the companies that we are not a direct repair facility, they will send out an appraiser to go over the damages and we will continue to communicate with them as additional damages may or may not arise.

I need to schedule, how long will it take and when can I bring my car in?

Most automotive repairs for drivable vehicles take 3-8 days to repair and for the non-drivable about 2-3 weeks. These are estimated times and could extend depending on issues that may arise such as parts delays or additional damages.

When can I bring my car in for general service?

Please call or email us to make an appointment…appointments can generally be handled within a day or two.

What do I do if I'm in an accident and there are injuries?

  • Call 911, Notify Police, Ambulance, Fire Department
  • Do not move seriously injured people unless there is a life-threatening situation
  • Do not move the vehicles unless they may cause another collision.
  • If possible, set out flares or otherwise warn other traffic.
Where are you located?

Route 611 & Edison Furlong Road in Doylestown.

What do I do if I'm in an accident and there are either no or minor injuries?

  • Call 911, Notify Police, seek Medical attention (now or later).
  • Do not move the vehicles unless they may cause another collision.
  • If possible, set out flares or otherwise warn other traffic.
If I'm in an accident, do I need to get the other driver's information?

  • Always get the information!
  • Exchange information with other drivers.
  • Name, Address, Registration Number, Vehicle Make and Model, Insurance Co.
  • Get witness information - Name, Address, Phone No.
  • if necessary, have Vehicle towed – Suburban Autoworks 215-345-5211
  • Report the collision to your Insurance Co. or Agent.
  • Inquire about procedures to follow for accident reports.
  • Make arrangements with Agent or Ins. Co. for Appraisal of damage.
  • Contact body shop for repairs - Suburban Autoworks 215-345-5211
How often should I check my battery?

Batteries should be tested/inspected before cold and hot seasons (at least 2 times per year).

How often should I get my oil changed?

Perform oil and filter changes according to manufacturer's recommendations (approximately every 3,000 miles).

When do I replace my fuel filter?

Fuel filters need to be replaced on a periodic basis.

When should I get my engine tuned?

Engine tune-ups on a periodic basis according to manufacturer's recommendations.

Do I need to check my drive belts?

Periodically check the tension on drive belts (belts should not be over/under tightened, about 1/2 " of play).

How often Should I check the battery fluid level?

Regularly check battery fluid level (if applicable), especially if the battery is more than two years old.

When do I need to check my radiator fluid levels?

Radiator fluid levels should be maintained and checked regularly during cold and hot seasons. Flush, drain and replace antifreeze when needed.

How often should I check my tires?

  • Check tire inflation once a month (under inflated tires can lead to increased fuel consumption, and can reduce the amount of control you have over your car, leading to possible accidents).
  • Have your tires rotated about every 5,000 miles (or, as a simple reminder, rotate tires at every oil change).
  • Inspect tire tread wear regularly, if uneven wear occurs bring your vehicle in for inspection, or replace the worn tires.
What are some regular maintenance practices I should follow?

  • Hoses should be inspected (regularly during cold and hot seasons) and replaced if there is potential for leakage.
  • In hot weather, flush dirt, bugs and leaves from front of radiator gently with a brush and garden hose.
  • Run your air conditioner monthly to keep the compressor in proper running order and lubricate the seals.
  • Use the "fresh air" setting of your heater instead of "recirculate" to reduce fogging of your windows (during the winter).
  • Replace your windshield wipers once a year.
  • Lubricate door hinges/latches and hood hinges periodically.